Ragged Coffee Co. is committed to providing exceptional, small-batch roasted coffee and quality merchandise. Below you will find clear information regarding our shipping processes, returns, customer support channels, and business details.
Storefront Hours: Tuesday – Saturday, 7:00 AM – 12:00 PM
Shipping Timelines & Fulfillment:
Order Processing Time: All coffee is fresh-roasted to order. Orders are processed and packaged within 1 to 2 business days (Tuesday through Friday, excluding federal holidays).
Domestic shipping and delivery times: Delivered within 1 to 5 business days via USPS / UPS. Rates and times vary depending on shipping location
Order Tracking: Once your order ships, you will receive an automated email containing your carrier tracking number.
Return & Refund Policy:
We want you to be completely satisfied with your coffee and gear. Because fresh-roasted coffee is a perishable food item, we handle returns on coffee products and non-perishable goods slightly differently
Fresh Coffee Beans:
Due to food safety standards, fresh coffee bags cannot be returned once opened or shipped.
If you receive an incorrect item, or if your coffee arrives damaged, please contact us within 14 days of delivery. If you are unhappy with your coffee contact us and we will find a solution.
Merchandise, Equipment & Apparel:
Non-perishable items (mugs, brewing gear, apparel) can be returned within 30 days of delivery.
Items must be unused, in original condition, and in their original packaging.
To initiate a merchandise return, email us at raggedcoffeeco@gmail.com with your order number. Return shipping costs for non-damaged merchandise are the responsibility of the customer.
Refund Processing Time:
Approved refunds are processed back to your original payment method within 3 to 5 business days of item receipt.
Customer Support Channels:
If you have questions about an order, brewing methods, or our products, our support team is available via:
Email: Send inquiries to raggedcoffeeco@gmail.com. We respond to all messages within 24 business hours.
Phone: Call us directly during operating hours at 813-444-8995.
In-Person: Visit our store and roastery during business hours to speak with our team directly.
Secure Checkout & Data Protection:
Payment Methods Accepted:
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Cash (in-store).
Transaction Security:
Our website uses standard SSL encryption technology to ensure all transaction details, billing credentials, and personal information remain completely private and secure. We never store raw credit card numbers.